Refund policy
We want you to feel confident shopping with SLAB Beauty. Please review our return and refund policy below before initiating a return.
Returns Eligibility
We accept returns of new, unused, and unopened products within 30 days of purchase, subject to the conditions below.
To be eligible for a return:
- The product must be unused and unopened.
- Original packaging and safety seals must be fully intact.
- Products with opened, broken, or removed seals are not eligible for return unless the product is defective or otherwise protected by applicable consumer law.
- A valid proof of purchase is required.
For hygiene and safety reasons, opened or unsealed cosmetic and skincare products generally cannot be returned for change-of-mind reasons.
This policy does not limit any rights you may have under applicable consumer protection laws.
Return Shipping Fees
U.S. orders: A $7 return shipping fee will be deducted from the refund for approved change-of-mind returns.
International orders: Customers are responsible for return shipping costs for approved change-of-mind returns unless otherwise required by applicable law. Return instructions and the applicable return address will be provided after your return request is approved.
Return shipping costs are waived when an item is confirmed to be defective, damaged, or incorrectly shipped, where required under this policy or applicable law.
International Orders
International orders placed through Shopify Managed Markets are sold with Global-e acting as the merchant of record. Return requests should still be submitted directly to SLAB Beauty.
For eligible international returns, refunds are issued to the original payment method in accordance with this policy and applicable consumer law.
For fulfilled international orders, duties, customs fees, and certain taxes may not be refundable. Any applicable refund will be determined based on the original transaction and the requirements of the destination country.
Shopify specifically says that after a Managed Markets order has been fulfilled, refunds aren't provided for duties, customs fees, or VAT.
Non-Returnable Items
Unless otherwise required by applicable consumer law, we cannot accept change-of-mind returns for:
- Products with opened, broken, or damaged seals
- Used or tested cosmetic or skincare products
- Items missing original packaging or components
- Final sale items, where permitted by applicable law
Non-returnable or final-sale designations do not exclude rights that customers may have for defective, damaged, incorrectly supplied, or otherwise non-compliant products under applicable consumer law.
Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us through our Contact Form within 7 days of delivery whenever possible.
Please include:
- Your order number
- Clear photos or video showing the issue
Once verified, we will provide instructions for resolving the issue. Depending on the circumstances and applicable consumer law, the appropriate remedy may include a replacement, refund, or another available remedy.
Where SLAB Beauty is responsible for the return, we will provide or cover reasonable return shipping as applicable.
Return Review & Inspection
All returns may be inspected upon receipt.
For change-of-mind returns, we will verify that the product meets our return eligibility requirements, including that it is unused and unopened and that any applicable safety seal remains intact.
If the return meets the applicable requirements, the eligible refund will be processed to the original form of payment, less any applicable return shipping fees.
If a change-of-mind return does not meet our eligibility requirements, including products that have been opened, used, or tampered with, the return may be rejected.
We reserve the right to limit or deny returns in cases of suspected fraud or abuse, subject to applicable law.
Your Consumer Rights
Nothing in this policy is intended to exclude, restrict, or modify rights that cannot legally be excluded under the consumer protection laws applicable to your purchase.
Customers in certain countries or regions may have additional statutory rights regarding cancellations, returns, defective products, refunds, repairs, or replacements.
Third-Party Purchases
Purchases made through third-party platforms, including Instagram, Facebook, TikTok, or other marketplaces, are generally subject to the return and refund process of the platform through which the purchase was made. Please initiate your request through the original purchasing platform where applicable.
Parcel Forwarding Services
For orders delivered to a parcel forwarding service, SLAB Beauty's responsibility for delivery ends when tracking confirms successful delivery to the forwarding service, to the extent permitted by applicable law.
We are generally unable to provide refunds or replacements for loss or damage occurring after a package has been successfully delivered to the parcel forwarding service.